Are you looking for ways to convert more of your website visitors? Exit popups are the secret weapon that all smart marketers use to dramatically increase their conversions. In this article, we\u2019ll show you 40 exit popup hacks that will substantially grow your subscribers, and your revenue.<\/p>\n
Exit-intent\u00ae technology<\/a> allows you to make one more effort to convert visitors as they are about to leave your site. By detecting when someone is about to navigate away, it presents the visitor with one final message (in a lightbox popup overlay<\/a>) right at that pivotal moment.<\/p>\n
Now, some people are of the opinion that any<\/strong> form of popup is an annoyance<\/a>. However, even if your exit popup does annoy the occasional visitor, they were about to head out anyway. There\u2019s no harm in trying to get there attention before they\u2019ve got the door closed.<\/p>\n
The truth is, regardless of how you feel about popups<\/strong>, data shows that exit popups actually do work really well. When you implement an exit-intent\u00ae popup on your site, you could recover 53% of abandoning visitors<\/strong><\/a> like OptinMonster customer Fastrack.<\/p>\n
The big reason that so many popups are aggravating to users isn\u2019t that they\u2019re advertisements\u2014it\u2019s because they\u2019re usually far too generic. Personalization can make all the difference, which is why it starts out our list of exit popup hacks.<\/p>\n
Imagine moving into a new neighborhood. You head down to the store on the corner and end up chatting with the owner for half an hour about your shared love of breakfast burritos.<\/p>\n
As you\u2019re walking by a few days later, one of the street vendors yells out at you, encouraging you to buy an apple from their cart. Then, you hear your name; it\u2019s the shop owner you met the other day, smiling at you and inviting you into their shop.<\/p>\n
Are you going to buy an apple from an anonymous vendor or the shop owner calling to you by name and smiling at you warmly?<\/p>\n
Yeah, we\u2019d pick the shop owner, too.<\/p>\n
Guess what? Your website can do the same thing.<\/p>\n
Before you ever ask for a sale, ask your visitor for their name.<\/p>\n
Later, when your visitor is about to abandon one of your product pages, you could grab their attention with an exit popup with their own name on it:<\/p>\n
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You can do this by getting your visitor\u2019s name when they subscribe to your email list, by asking for their name in a previous popup, or by detecting the name of an existing customer.<\/p>\n
Continuing in our list of exit popup hacks, in the coveted number 2 spot, is yet another personalization tip. As we just discussed, personalization is key to making advertisements like exit popups feel more friendly.<\/p>\n
One super smart and simple way to do that is by personalizing the popup based on the referral source.<\/p>\n
For example, let\u2019s say the visitor got to your page through a guest post you wrote<\/a> for a specific website. Or perhaps you got featured somewhere recently, and you want to get the most out of that traffic by personalizing your exit popups for that particular audience.<\/p>\n
You can use referrer detection technology<\/a> to detect when a visitor is coming from any specific domain, and use that information to customize your exit popups.<\/p>\n
Here\u2019s an example from RebootAuthentic<\/a>:<\/p>\n
How about presenting your abandoning visitor with an upgrade to the content they were just reading?<\/p>\n
By offering content upgrades, RazorSocial increased their conversions by a whopping 520%<\/strong><\/a>!<\/p>\n
A content upgrade<\/a> is simply a more in-depth or a higher-value version of a particular blog post. So for example, let\u2019s say your blog post is about how to create an email newsletter<\/a>. Your visitors might read the post and be very interested in getting started, but think that they don\u2019t have time right now.<\/p>\n
If you need some help creating your content upgrades, check out these 10 tools to help you create quality content upgrades<\/a>.<\/p>\n
Your website is your online storefront and the longer someone stays in your store, the better. So, sometimes your main objective is simply to reduce your bounce rate and have your visitors spend more time on your site.<\/p>\n
A really great way to do that is by using an exit-intent\u00ae popup to suggest blog posts that are related to the one they were just reading.<\/p>\n
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Remember, there are a number of different reasons why someone might be about to click away from your site, and it doesn\u2019t always mean that they aren\u2019t enjoying your content. Perhaps they simply got distracted by something, like a new email or social media notification.<\/p>\n
Remind them why they visited your site in the first place: to get specific information from your content.<\/p>\n
The key to the related posts technique is making sure that your headlines are highly clickable. Also, use enticing images that draw the eye and relate specifically to the post topic. If your related posts are appealing, you\u2019re more likely to re-engage distracted visitors and persuade them to stick around for a while longer.<\/p>\n
The problem with so many exit popups is that they don\u2019t offer something the visitor really wants. This happens because many businesses have several different buyer personas<\/a>, and each persona is going to respond to offers differently.<\/p>\n
There is a psychological phenomenon that makes people feel uncomfortable leaving things incomplete. It\u2019s known as the Zeigarnik Effect<\/a>, a term coined by the 20th-century Russian psychologist, Bluma Zeigarnik.<\/p>\n
Zeigarnik saw that waiters could remember long food orders and match the correct meal to each customer but they promptly forgot these orders as soon as the food was delivered. She wondered why, so she conducted a series of experiments<\/a> to figure it out.<\/p>\n
This can work for exit popups as well. All you have to do is display a progress bar at the top. Here\u2019s an example from CoSchedule<\/a>:<\/p>\n
Images can make a huge difference in any online marketing campaign, and exit popups are no exception.<\/p>\n
In eCommerce, 67% of consumers<\/strong> say that the quality of the product image is \u201cvery important\u201d in selecting and purchasing the product\u2014more important than product-specific information, a long description, or even ratings and reviews!<\/p>\n
Matthew Barby includes an appealing mockup of his Growth Hacking eBook in his popup:<\/p>\n
If Barby removed the image, it might be a whole lot less appealing, right?<\/p>\n
This is one of the best exit popup hacks for eCommerce product pages<\/a> and checkout pages<\/a>.<\/p>\n
Neil Patel overcomes this objection by including a 30-day money back guarantee on his exit popup for Quick Sprout<\/a>.<\/p>\n
When a shopper is about to abandon their cart, do you use an exit-intent\u00ae popup to recover them?<\/p>\n
Exit popup hacks #6 and #9 both use the Zeigarnik effect to prevent shopping cart abandonment<\/a>.<\/p>\n
Sometimes, however, shoppers just aren\u2019t ready to buy, even though they\u2019re still interested. Offer to save their basket, and collect their email in the process. Then it will be super easy for them to come back to your site and pick up where they left off, and you can even start sending them emails<\/a>. Check out our list of abandoned cart email examples<\/a> for inspiration.<\/p>\n
The great thing about offering a discount in an exit popup, in exchange for the visitor\u2019s email address, is that it accomplishes two things at once:<\/p>\n
Here\u2019s an example:<\/p>\n
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What\u2019s really great about this example is that they also point out that getting on the email list gives you exclusive access to new products and discounts\u2014even more reason to opt in! And instead of a generic \u201cSubscribe\u201d button, they\u2019ve used much more compelling copy, \u201cGet My Discount Now.\u201d<\/p>\n
If you are looking for a surefire way to recover visitors who are about to abandon your eCommerce site, coupon exit popups are the way to do it. After all, if someone is interested in buying your products, why wouldn\u2019t they accept an easy discount?<\/p>\n
Pro Tip<\/strong>: Make sure to include any fine print about the offer somewhere at the bottom of your exit popup.<\/p>\n
Did you know that shipping costs are the #1 reason for shopping cart abandonment<\/a>? Offer free shipping in your exit popup, and you stand to recover 44% of shoppers<\/strong> about to abandon their carts.<\/p>\n
To make the purchase easier, you might even include a link back to the product they were viewing, or a link back to the shopping cart, similar to what Baby Age<\/a> does below with their \u201cApply Coupon Instantly\u201d button.<\/p>\n
It\u2019s a well-known fact that scarcity<\/a> (having less of something) increases the urge to buy. Nobody wants to miss out on getting something they want, and it doesn\u2019t feel good when someone else gets it and you don\u2019t.<\/p>\n
It\u2019s human nature to procrastinate. Whether it\u2019s deciding to enter an email address or make a large purchase, people tend to avoid making difficult decisions.<\/p>\n
Urgency<\/a> gets the ball rolling by defining a definite deadline, either you get the offer before this time, or you miss out.<\/p>\n
Diamond Candles<\/a> uses a countdown timer<\/a> to just a few minutes, so you have to check out right now or you\u2019ll miss out on the free shipping.<\/p>\n
It takes approximately 7 touches to make a sale, so offering a free trial gives you a great chance to get your foot in the door and warm up your leads with multiple touches.<\/p>\n
Snack Nation<\/a> understands this well. All you have to do to get a free sample box delivered to you is cover the $9.95 shipping and handling.<\/p>\n
Similar to suggesting related posts in an exit popup on a blog post page (as in exit popup hack #4), you can also suggest related products on product pages.<\/p>\n
If you have a wide range of products (like clothing or shoes), it\u2019s extremely helpful to recommend other similar products related to the one that the shopper is viewing. The product that they\u2019re looking at might not be the right fit, but a similar product might be just what they need.<\/p>\n
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Throw some social proof<\/a> into the mix and suggest your most popular items in an exit popup.<\/p>\n
Some customers might be leaving because the product you offered wasn\u2019t quite robust enough for them. If you think that might be the case, offer them an upgraded version of your product (known as an upsell<\/a>).<\/p>\n
To learn more, read What Is the Difference Between Upselling and Cross-Selling?<\/a><\/p>\n
Surveys are a great way to learn more about your visitors and how you can make your website better. However, many sites use them at the wrong times, which makes for terrible user experience.<\/p>\n
Imagine landing on a website for the first time and then being hit with a survey about how your experience has been on the website. Or being right in the middle of a purchase, and getting interrupted by a popup survey<\/a>. That would be pretty annoying, right?<\/p>\n
Quizzes are one of the most irresistible lead magnets because they provide personalized information based on how the user responds. Personality type quizzes are especially popular.<\/p>\n
Why? Robert Simmermon, Ph.D.<\/a>, a media psychologist, says, \u201cI think [online quizzes] are fun, but I think it also does touch something about our own sense of our unfolding story.\u201d<\/p>\n
Quizzes satisfy our natural desire to make sense of our lives by organizing events into stories to create our own biographies (according to narrative psychology<\/a>). They also offer the opportunity to reaffirm judgments we\u2019ve already made about ourselves, and let us be the heroes of our own story.<\/p>\n
Here\u2019s an example of an exit popup quiz from Healing ADD<\/a> on finding your ADD type:<\/p>\n
Sometimes your visitor is enjoying your content, but they\u2019re too busy to implement your advice on their own. Solve that problem for your visitors by offering a done-for-you solution.<\/p>\n
For example, Betty Means Business<\/a> offers 3 essential done-for-you scripts to attract more clients.<\/p>\n
Stop your visitors in their tracks with the powerful word<\/a>, \u201cwait.\u201d<\/p>\n
Another reason visitors bail on your site is that they\u2019re simply bored. But if you can make them smile or even laugh, it will be hard for them not to take you up on your parting offer.<\/p>\n
KlientBoost<\/a> uses the \u201cpile of poo\u201d emoji\u2014those cute, smiling piles of poop\u2014to lighten the mood.<\/p>\n
GQ Magazine<\/a> gets real in-your-face with this humorous exit popup:<\/p>\n
You\u2019ve probably been on a sales page before where you saw a chat box pop up, like this one from Xchop<\/a>:<\/p>\n
Use your exit-intent\u00ae popup to schedule a time to chat at a later date. Neil Patel<\/a> asks for the visitor\u2019s name, email and website URL to reserve a confidential discussion:<\/p>\n
Psychologists have discovered that we all have a strong urge to be consistent<\/a>. Once we make a decision or perform an action, we have the tendency to stick by that decision in all our future actions. This is known as a \u201cdecision heuristic:\u201d a mental shortcut for making decisions.<\/p>\n
For example, QuickSprout<\/a> once used the headline, \u201cAre You Doing Your SEO Wrong?\u201d If this headline had been on a 2-step exit popup, they could have had a button below it saying, \u201cClick Here to Find Out.\u201d Then after the click, they could have displayed the opt-in form.<\/p>\n
Another version of the 2-step opt-in is a yes\/no choice. But instead of just one call to action button, you offer two: a \u201cright\u201d choice and a \u201cwrong\u201d choice.<\/p>\n
Here\u2019s an example from Social Triggers<\/a>:<\/p>\n
This works to increase conversions because of the psychology of choice<\/a>: when given a choice of doing something, people are more likely to want to do that very thing.<\/p>\n
The color of your call to action buttons<\/a> is important for this type of exit popup. We\u2019ve been conditioned to associate bold colors with action, and dull colors with inaction. By making one button pop with a bright red color, and making the other button grayed out, the visitor gets the psychological message that they\u2019re supposed to click on the red button and not the gray one.<\/p>\n
Be sure to use your powers for good and not evil.\u00a0?<\/p>\n
Naturally, I\u2019m going to go with the free ebook.<\/p>\n
Social proof<\/a> works because we tend to look to others in order to decide the right thing to do.<\/p>\n
Over 100,000 web developers can\u2019t be wrong, right?<\/p>\n
Authority is a powerful tool that you can use to increase conversions on your exit popups.<\/p>\n
If you have any special certifications or qualifications that can give visitors greater confidence in your authority and expertise? Show that off on your exit popup!<\/p>\n
Timothy Sykes<\/a> displays his \u201cTop Trader\u201d badge right on his exit popup:<\/p>\n
Have you written any guest posts<\/a> for popular blogs? Have you been featured in any magazines? Display all of those logos at the bottom of your popup as PreneurCast<\/a> does:<\/p>\n
Numbers can be used in a variety of ways to increase conversions on your exit popups.<\/p>\n
For starters, numbers are great attention-grabbers<\/a>. There\u2019s just something about seeing a number\u2014especially a very specific, odd number, like 1,837\u2014that causes us to stop and take notice.<\/p>\n
We also know that people have a tendency to infer larger sizes<\/a>, or more of something, from larger numbers. So 660 minutes sounds larger than 11 hours, even though they\u2019re the exact same amount of time. Use this to your advantage in your popup copy by using smaller units when you want to give the impression of bigger amounts.<\/p>\n
Of course, if you have big amounts to show off, like Syed Balkhi<\/a>, then by all means, do it!<\/p>\n
Just like great copy, great popup design<\/a> can increase conversions on your exit popups by drawing the eye where it needs to go.<\/p>\n
This is called selective attention<\/a>. The result of selective attention is that people naturally look for visual information to tell them what\u2019s important and what\u2019s not. Because of this, we can actually direct where the eye will look by guiding their eye using visual cues, like arrows.<\/p>\n
Here\u2019s an example from Kindlepreneur<\/a>:<\/p>\n
Another way to guide the eye towards your call to action is with movement.<\/p>\n
An animation, like the one below, is nearly impossible for the eye not to follow. In fact, this particular animation points at the call to action button, combining a directional visual cue with movement. The result is an extremely powerful exit popup.<\/p>\n
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Hard to look away, isn\u2019t it?<\/p>\n
Asking for an email address can be tough; due to information overload, people can be fiercely protective of their email addresses these days.<\/p>\n
To ask them to follow you on social media, however, is a bit easier. Especially if your social media channels have a significant following (social proof), it should be relatively simple to get an abandoning visitor to click the \u201cLike\u201d or \u201cFollow\u201d button.<\/p>\n
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A particularly gutsy move is to stop asking whether a visitor wants to take action, and just assume that they do.<\/p>\n
On his webinar registration page, Neil Patel\u2019s<\/a> exit popup is a simple registration form.<\/p>\n
We all know how important testimonials are on sales pages, but what about exit popups? The fact is, your exit popup is a mini sales page. You may be giving something away for free, but you\u2019re still asking for something in return, whether that\u2019s an email address or a small action, like following you on Twitter.<\/p>\n
Convince visitors to take action by using recommendations from your customers and subscribers. If you can include a photo of their faces, all the better.<\/p>\n
Kevin Duncan of Be a Better Blogger<\/a> uses a subscriber testimonial on his exit popup to drive home the value of becoming a regular reader and subscribing for updates.<\/p>\n
Is your call to action button copy generic, like\u00a0\u201cSubscribe,\u201d \u201cDownload,\u201d or \u201cSign Up?\u201d\u00a0?<\/p>\n
Sorry, what? Dozed off a bit.<\/p>\n
If you want your button to be clickable and compelling, kiss the generic copy buh-bye.<\/p>\n
Instead, use copy that focuses on the benefits<\/strong>\u00a0visitors will get from your offer.<\/p>\n
For instance, Shoe Money offers free case studies as their lead magnet<\/a>. Instead of a generic, \u201cDownload Now\u201d button, their button copy reads, \u201cI Want Millions of Dollars Now.\u201d How\u2019s that for compelling?<\/p>\n
Sometimes visitors need a little extra incentive to take action. Free digital downloads are increasingly common, but physical items tend to have a higher perceived value. So, why not give away something physical?<\/p>\n
You don\u2019t need to give everyone a physical gift. Just give them a chance to win<\/strong> the gift when they sign up for your newsletter.<\/p>\n
For example, Invision<\/a> gives you an entry into their free t-shirt drawing when you sign up with your email address.<\/p>\n
Yorkdale<\/a> offers an entry into their monthly drawing for a $150 Yorkdale gift card.<\/p>\n
Sometimes all you need to grab your visitor\u2019s attention is a striking image.<\/p>\n
For example, Made<\/a> uses this unusual image of a model with chairs stacked on top of each other to grab your attention:<\/p>\n
FedEx<\/a> uses a map of the globe to illustrate their point in a fun, unexpected way:<\/p>\n
SolarWinds<\/a> uses animals and a dash of humor to spice up their ad campaigns:<\/p>\n
Even something as boring as a Band-Aid can be made interesting with an eye-catching image:<\/p>\n
Remember how we mentioned that our eyes can take in way more information than our brains can actually process? Because of that, people look for visual cues to tell them what\u2019s important and what they can ignore.<\/p>\n
Color is one of those important visual clues. The specific color you use is less important, but how you utilize contrast in color is essential to directing the eye where you want it to go.<\/p>\n
Studies show<\/a> that the eye naturally skims a website from top to bottom, making forays into the middle from left to right, forming an \u201cF\u201d shape.<\/p>\n
Take a look at this exit popup from Marie Forleo<\/a>:<\/p>\n
The information gap theory of curiosity is that we get curious when we think there\u2019s a gap between what we know and what we don\u2019t know. It\u2019s like a mental itch<\/a>\u00a0that we just have to scratch.<\/p>\n
By far the best way to get big results from your exit popups is by putting yourself in your visitor\u2019s shoes, and offering them exactly what they need and want at that moment.<\/p>\n
Ask yourself what are all the possible reasons for a visitor to leave this particular page on my website? Out of those, which are the most likely reasons?<\/p>\n
CountryLiving<\/a> knows that their visitors would love to have one of their mouth-watering meal ideas for dinner tonight. However, the main thing holding them back is time. Most people feel they simply don\u2019t have the time to cook an elaborate meal. So, CountryLiving swoop in and save the day with \u201c26 Easy Dinners that Can be Made in 30 Minutes or Less!\u201d<\/p>\n
If you don\u2019t want the easy dinners, well, you\u2019ll just be ordering takeout then.<\/p>\n
If someone has already taken the action you wanted them to take, like subscribing to your email list, don\u2019t show that exit popup to them again<\/a>!\u00a0Do, however, show a different popup, and a different offer, to those visitors.<\/p>\n
There\u2019s so much you can do with OptinMonster\u2019s display rules engine, from follow up campaigns<\/a>, to onsite retargeting<\/a>, and more.<\/p>\n
We hope this article has given you tons of exit popup hacks you can use to boost your conversions. Take one of these and run with it, and don\u2019t forget to see the email popup best practices to skyrocket your conversions<\/a>, and then run a split test<\/a> so you can measure your results.<\/p>\n