The Net Promoter Score is calculated by subtracting the percentage of Detractors from the percentage of Promoters. Passives have less effect on your NPS score, but it\u2019s still better to try and turn Passives into Promoters.<\/p>\n
For example, if 60% of your customers are Promoters and 40% are Detractors, your NPS score would be 20. You want your NPS scores to be as high as possible, but certain industries may just have lower NPS scores overall.<\/p>\n
You can think of Net Promoter Score surveys as a way to determine what kind of social proof<\/a> that customer is likely to provide.<\/p>\n The 2 main types of NPS surveys are relational and transactional.<\/p>\n Relational NPS surveys provide long-term data on overall customer loyalty. You conduct relational NPS surveys regularly among your existing or potential customers.<\/p>\n On the other hand, you only send out transactional NPS surveys after a customer interacts with your company. Typical examples include after purchasing, using customer support, or installing the product. This is a great way to get detailed information about customer satisfaction with different processes in your business.<\/p>\n You can conduct NPS surveys about specific products, different physical locations, pages on your website, staff interactions, marketing channels, and just about anything else you can think of in your business.<\/p>\n The core question of an NPS survey is simple and rarely changes: \u201cHow likely are you to recommend this to a friend or colleague?\u201d<\/p>\n Sometimes you may want to follow up with a question about why they chose the score they did. This is typically a free response question, and should be optional. You can even use conditional logic to ask specific followup questions based on the NPS score they select.<\/p>\n You can also request permission to follow up by phone or email, or to use their responses in a public testimonial.<\/p>\n Your NPS survey should be as short as possible. Only the core question should be required. All other questions should be optional.<\/p>\n Here’s a visual NPS survey template:<\/p>\n Now we\u2019ll show you how to create an NPS survey in WordPress the easy way.<\/p>\n Our favorite way to create an NPS survey is to use a WordPress survey plugin. For that, we recommend WPForms<\/a>.<\/p>\n WPForms<\/a> is the best drag and drop form builder for WordPress. It\u2019s an affordable and beginner-friendly forms plugin for small businesses.<\/p>\n You can use WPForms to create contact forms, surveys, polls, and so much more for your WordPress website. It has lots of integrations with other tools you may be using for your business.<\/p>\n Let\u2019s get started on your NPS survey!<\/p>\n The first thing you need to do is subscribe to a WPForms plan<\/a>. Make sure to get a Pro plan or higher, as those plans include the Surveys & Polls addon you\u2019ll need to create your survey.<\/p>\n Then, you need to download the plugin file and copy your license key to a text file. You can do both of those in the Downloads section of your WPForms account.<\/p>\n Once you have those, log into your WordPress dashboard. Click on Plugins \u00bb Add New.<\/strong><\/p>\n Next, click the Upload Plugin<\/strong> button at the top of the page.<\/p>\n Now, click the Choose File<\/strong> button and find the WPForms plugin file you downloaded earlier.<\/p>\n After that, click on Install Now<\/strong>. After WordPress uploads and installs the plugin, click the same button which now reads Activate Plugin.<\/strong><\/p>\n Now click on WPForms \u02c3\u02c3\u08fc Settings<\/strong> in the sidebar of the WordPress dashboard. Paste your license key in the appropriate field under the General tab.<\/p>\n Once your license key is entered, click on WPForms \u00bb Addons<\/strong>. Look for the Surveys and Polls Addon and click Install Addon<\/strong>.<\/p>\n Finally, click the Activate<\/strong> button.<\/p>\n Now you can create your NPS survey.<\/p>\n First, click on WPforms \u00bb Add New<\/strong> in the sidebar to create a new form.<\/p>\n On the WPForms form builder setup screen, name your form and search for the NPS Survey Enhanced Form template.<\/p>\n This template will come preloaded with the following fields:<\/p>\n If you want to add more fields, simply drag them from the Fields panel on the left into the form panel on the right. You can also delete fields any fields you don\u2019t need.<\/p>\n Editing the form fields is also easy. Just click the field you want to edit and make the changes in the Field Options panel on the left. To reorder fields, simply drag them to the order you want.<\/p>\n Personalization<\/a> is a great way to improve your conversion rates. It would sound silly at best and arrogant at worst to ask a customer giving a low NPS score what they love most about the product or company.<\/p>\n Instead, we can use conditional logic to display the relevant followup question based on each customer\u2019s NPS score.<\/p>\n Scared you\u2019ll have to do complex coding? Don\u2019t worry! The NPS Survey Enhanced Form template already has conditional logic built in.<\/p>\n In the form template, you\u2019ll see 3 free response fields. But the customer will only see one of them based on their NPS score:<\/p>\n You can easily change these followup questions to match your brand voice and business processes. Just click on the field you want to edit, then select Conditionals<\/strong> in the left side Field Options panel.<\/p>\n Make sure you configure the form confirmation settings. If someone takes the time to fill out a survey, even a short one, they deserve to know that their response has been submitted. With WPForms, you can automatically and instantly let visitors know that you\u2019ve received their form.<\/p>\n Edit your form notifications by clicking on Settings \u00bb Confirmation<\/strong> inside the WPForms form editor.<\/p>\n There are 3 types of confirmations you can choose from:<\/p>\n If you\u2019d like, you can set up notifications to alert you or a team member when someone fills out your NPS survey.<\/p>\n To edit form notifications, click on Settings \u00bb Notifications<\/strong>.<\/p>\n By default, the form submission notification will go to the admin email for your WordPress site, unless you disable notifications completely.<\/p>\n To send the notification to someone else, just add their email address to the Send to Email Address <\/strong>field.<\/p>\n You can also use smart tags to send an email to your visitor letting them know their form has been received. But keep in mind that filling out this survey does not automatically give you permission<\/a> to add them to your email marketing list.<\/p>\n You can check the WPForms documentation for more details on how to set up form notifications in WordPress<\/a>.<\/p>\n You\u2019re almost done! Now let\u2019s add your NPS survey to your website.<\/p>\n WPForms lets you place your survey practically anywhere on your WordPress site using block embedding, shortcodes, or widgets.<\/p>\n First, let\u2019s take a look at the block embed option.<\/p>\n Create a new page or post in WordPress, or open an existing one where you want to add your NPS survey.<\/p>\n Next, click the black square with the plus sign in the Block Editor. Search for WPForms and click on the WPForms block to add it to your page or post.<\/p>\n When the WPForms block appears, choose your NPS survey form from the dropdown.<\/p>\n Now you can add anything else you need to the page or post. When you\u2019re done click Publish<\/strong> in the upper right corner. That\u2019s it!<\/p>\n To use a shortcode, click on WPForms \u00bb All Forms<\/strong>. Find the shortcode for your NPS survey form. Copy and paste this anywhere on your site you want to add the form.<\/p>\n Finally, there\u2019s a WPForms widget you can use to add your NPS survey to your site sidebar or footer.<\/p>\n Click on Appearance \u00bb Widgets<\/strong>. There will be a list of different widget areas available in your theme. Click the widget area where you want to insert your NPS survey.<\/p>\n Similar to the block embed option, add a block by clicking on the plus symbol. Click on the WPForms widget. Find your NPS survey from the dropdown menu and click to insert.<\/p>\n You can hide or display the title and description of the widget. In most cases it\u2019s probably okay to leave them out.<\/p>\n WPForms automatically calculates your NPS score as your survey responses come in.<\/p>\n If you want to see your NPS score, click on WPForms \u00bb All Forms<\/strong>. Mouse over the form name to see the extra menu items and click on Survey Results<\/strong>.<\/p>\n The results page will show the number of promoters, passives, and detractors as well as your overall NPS score.<\/p>\n Relational NPS surveys should go out on a regular basis to customers. We suggest sending these out 2-4 times a year through your email marketing service. You can also set up a survey popup<\/a> on your website and share the survey link on social media.<\/p>\n Meanwhile, transactional NPS surveys should only be sent after customer interactions. Email is generally the most targeted and reliable way to send NPS surveys to your customers. You can also add links to your NPS survey in help tickets, live chat conversations, or post-support landing pages.<\/p>\n One way to get more survey responses is to add your NPS survey to an OptinMonster<\/a> popup campaign.<\/p>\n OptinMonster<\/a> is the best survey popup builder for showing your NPS survey to the right people at the right time.<\/p>\n You can easily add your NPS survey shortcode to an OptinMonster campaign. The survey will look exactly the way you styled it in WPForms.<\/p>\n Once you have a popup survey built, you can use OptinMonster\u2019s targeting rules to show the survey to precise segments of your audience. For example, you may want to target past visitors, existing subscribers, or new customers. OptinMonster also has advanced Exit-Intent\u00ae Technology<\/a> and MonsterEffects\u2122<\/a> to attract and convert more visitors to fill out your NPS survey.<\/p>\n That\u2019s a wrap! Now you\u2019ve learned how to create an NPS survey in WordPress.<\/p>\n If you\u2019re interested in other ways to improve customer experience, check out our step by step guide to an awesome customer feedback strategy<\/a>. You might also be curious about the best from builder tools for gathering customer feedback<\/a>.<\/p>\n Ready to gather NPS data the easy way? Get started with WPForms today!<\/a><\/p>\n If you like this article, please follow us on Facebook<\/a> and Twitter<\/a> for more free articles.<\/p>\n","protected":false},"excerpt":{"rendered":" Wondering how to create an NPS survey in WordPress? Net Promoter Score (NPS) surveys measure customer loyalty to your brand and satisfaction with your products or services. In this article, you\u2019ll learn how to create an NPS survey on your WordPress site. NPS Survey Definition NPS is short for Net Promoter Score. It\u2019s one of<\/p>\n","protected":false},"author":32,"featured_media":7940,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"limit_modified_date":"","last_modified_date":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[10],"tags":[],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/trustpulse.com\/wp-json\/wp\/v2\/posts\/7939"}],"collection":[{"href":"https:\/\/trustpulse.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trustpulse.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trustpulse.com\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/trustpulse.com\/wp-json\/wp\/v2\/comments?post=7939"}],"version-history":[{"count":1,"href":"https:\/\/trustpulse.com\/wp-json\/wp\/v2\/posts\/7939\/revisions"}],"predecessor-version":[{"id":7964,"href":"https:\/\/trustpulse.com\/wp-json\/wp\/v2\/posts\/7939\/revisions\/7964"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/trustpulse.com\/wp-json\/wp\/v2\/media\/7940"}],"wp:attachment":[{"href":"https:\/\/trustpulse.com\/wp-json\/wp\/v2\/media?parent=7939"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trustpulse.com\/wp-json\/wp\/v2\/categories?post=7939"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trustpulse.com\/wp-json\/wp\/v2\/tags?post=7939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Types of NPS Surveys<\/h2>\n
NPS Survey Question Examples<\/h2>\n
![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/NPS-survey-template-graphic-1.png\")
<\/p>\nHow to Create an NPS Survey on Your WordPress Website (5 Step Guide)<\/h2>\n
![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/WPForms.png\")
<\/a><\/p>\n<\/span>Step 1: Install WPForms<\/span><\/h3>\n
![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/wpforms-account-license.png\")
<\/p>\n![\"Plugins-Add-New-in-WordPress-dashboard\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2020\/05\/Plugins-Add-New-in-WordPress-dashboard-min.png\")
<\/p>\n![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/05\/upload-plugin-1.png\")
<\/p>\n![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/07\/selectpluginzipfile.png\")
<\/p>\n![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/05\/activate-plugin.png\")
<\/p>\n![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/wpforms-license.png\")
<\/p>\n![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/installsurveysaddon.png\")
<\/p>\n![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/WPForms-Surveys-Polls-Addon-for-nps-scores.png\")
<\/p>\n<\/span>Step 2: Create an NPS Survey<\/span><\/h3>\n
\n
![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/wpformsnps-builder.gif\")
<\/p>\n\n
![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/conditional-enhanced-form-customers-feedback.png\")
<\/p>\n<\/span>Step 3: Configure Form Confirmations<\/span><\/h3>\n
![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/survey-confirmation.png\")
<\/p>\n\n
<\/span>Step 4: Add Form Notifications (Optional)<\/span><\/h3>\n
![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/survey-response-form-notifications.png\")
<\/p>\n<\/span>Step 5: Display Your NPS Survey in WordPress<\/span><\/h3>\n
![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/add-wpforms-block.png\")
<\/p>\n![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/add-form-calculate-your-nps.png\")
<\/p>\n![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/wpforms-allforms-shortcodes.png\")
<\/p>\n![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/widget-area.png\")
<\/p>\n![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/select-form-widget.png\")
<\/p>\n![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/nps-widget-added.png\")
<\/p>\nHow to See Your NPS Score<\/h2>\n
![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/Survey-Results.png\")
<\/p>\n![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/nps-score-calculation.gif\")
<\/p>\nHow Often to Send NPS Surveys<\/h2>\n
![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/06\/OptinMonster.png\")
<\/a><\/p>\n![\"\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2022\/08\/nps-popup.png\")
<\/p>\n![\"default-display-rules-in-om\"](\"https:\/\/trustpulse.com\/wp-content\/uploads\/2021\/05\/default-display-rules-in-om.png\")
<\/p>\n